FOURDS LIMITED TRADING AS BLOCOUT TERMS AND CONDITIONS OF SALE

This page (together with the documents expressly referred to on it) tells you information about us and the legal terms and conditions (Terms) on which we sell any of the products (Products) listed on our website (our site) or provide any services as available through our site (Services) to you when we enter into a contract.

In addition to any other relevant policies or notices contained at www.blocout.com/terms, which are incorporated by reference, these Terms will apply to any contract between us for the sale of Products or Services to you (Contract). Clause 6 makes clear how and when our Contract will be formed – please ensure you read and understand it.

Please read these Terms carefully and make sure that you understand them, before ordering any Products or Services from us. Please note that by ordering any of our Products or Services (either through our site, by telephone or email or otherwise), you agree to be bound by these Terms and the other documents expressly referred to in it. If you refuse to accept these Terms, no Contract will be formed and you will not be able to order any Products or Services from us.

You should print a copy of these Terms or save them to your device for future reference.

We amend these Terms from time to time as set out in clause 7. Every time you wish to order Products or Services, please check these Terms to ensure you understand the terms which will apply at that time. These Terms were most recently updated on 1 November 2024.

These Terms, and any Contract between us, are only in the English language.

  • 1. Information About Us
    • 1.1 We operate the website www.blocout.com. We are Fourds Limited trading as BlocOut, a company registered in Northern Ireland under company number NI055056 and with our registered office at 26b Station Road, Moneymore, Magherafelt, Londonderry, Northern Ireland, United Kingdom. BT45 5DN (we, us, our or BlocOut). Our VAT number is 872 6533 04.
  • 2. Our Products and Services
    • 2.1 The images of the Products on our site are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your device’s display of the colours accurately reflect the colour of the Products. Your Products may vary slightly from those images.
    • 2.2 The packaging of the Products may vary from that shown on images on our site.
    • 2.3 All Products shown on our site are subject to availability. We will inform you by e-mail as soon as possible if the Product you have ordered is not available and we will not process your order if made.
    • 2.4 We reserve the right to change a Product to reflect changes in relevant laws and regulatory requirements or to make minor technical adjustments and improvements, provided that the fundamental purpose and characteristics of the Product are not altered.
    • 2.5 If your contract includes measuring and/or fitting services, we will use a sub-contractor. We may use suitably qualified sub-contractors for any other Services or parts of Services and will notify you of such sub-contractor at the time.
    • 2.6 You must agree to grant us access to any relevant premises to provide any contracted Services on the dates agreed between the parties, and to ensure access routes are clear and accessible and that all necessary licences, permissions and consents have been obtained.
  • 3. How We Use Your Personal Information
    • We only use your personal information (or the personal information of your staff, if you are entering into this Contract other than as a consumer) in accordance our Privacy Policy. For details, please see our Privacy Policy at www.blocout.com/privacy-policy.
  • 4. If You Are A Consumer
  • This clause 4 only applies if you are a consumer.
    • 5.1 If you are a consumer, you may only purchase Products or Services from us if you are at least 18 years old.
    • 5.2 We rely upon these Terms and any document expressly referred to in them in relation to the Contract between you and us. While we accept responsibility for statements and representations made by our duly authorised agents, please make sure you ask for any variations from these Terms to be confirmed in writing.
    • 5.3 As a consumer, you have legal rights in relation to Products that are faulty or not as described. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office. Nothing in these Terms will affect these legal rights.
  • 5. If You Are A Business Customer
  • This clause 5 only applies if you are a business.
    • 5.1 If you are not a consumer, you confirm that you have authority to bind any business on whose behalf you purchase Products or Services.
    • 5.2 These Terms and any document expressly referred to in them constitutes the entire agreement between you and us. You acknowledge that you have not relied on any statement, promise or representation made or given by or on behalf of the us which is not set out in these Terms or any document expressly referred to in them.
    • 5.3 We reserve the right to place a credit limit on you and the business you represent.
  • 6. How The Contract Is Formed Between You And Us
    • 6.1 Our order process allows you to check and amend any errors before submitting your order to us. If we are making or supplying the Product to measurements you provide, you are responsible for the accuracy of those measurements. Please take the time to read and check your order at each stage of the order process.
    • 6.2 After you place an order, you will be charged and you will receive an e-mail from us acknowledging that we have received your order. However, please note that this does not mean that your order has been accepted or that a contract is formed. Regardless of the time at which you are charged, our acceptance of your order will take place as described in clause 6.3.
    • 6.3 We will confirm our acceptance of your order to you by sending you an e-mail that confirms that the Products have been dispatched and Services arranged (Dispatch Confirmation). The Contract between us will only be formed when we send you the Dispatch Confirmation.
    • 6.4 If we are unable to supply you with a Product, for example because that Product is not in stock or no longer available or because of an error in the price on our site as referred to in clause 10.6, we will inform you of this by e-mail and we will not process your order. If you have already paid for the Products and Services, we will refund you the full amount of the Product(s) and Services we cannot supply as soon as possible.
  • 7. Our Right To Vary These Terms
    • 7.1 We may revise these Terms (without notice to you, but by updating the relevant page on our site) from time to time in respect of:
      • (a) changes in how we accept payment from you; and
      • (b) changes in relevant laws and regulatory requirements.
    • 7.2 Every time you order Products or Services from us, the Terms in force at that time will apply to the Contract between you and us.
  • 8. Your Cancellation And Refund Rights If You Are A Consumer
  • This clause 8 only applies if you are a consumer.
    • 8.1 If you are a consumer, you have a legal right to cancel a Contract for Services or Products which have not been manufactured to your specifications during the period set out below in clause 8.3. This means that during the relevant period if you change your mind or for any other reason you decide you do not want to keep a Product which we have not manufactured to your specification, you can notify us of your decision to cancel the Contract and be entitled (subject to the procedures noted in this clause 8) to receive a refund. Advice about your legal right to cancel the Contract is available from your local Citizens' Advice Bureau or Trading Standards office.
    • 8.2 The nature of our business means that many of our Products are manufactured to your specifications upon receiving your order (Made to Measure Products). The cancellation right set out in clause 8.1 does not apply to Made to Measure Products. Made to Measure Products include all Products for which you have supplied measurement details.
    • 8.3 Your legal right to cancel a Contract starts from the date of the Dispatch Confirmation, which is when the Contract between us is formed, and the right must be exercised:
      • for Contracts for Products: within 14 (fourteen) days of delivery of all Products ordered under that contract having been delivered to you; and
      • for Contracts with Services: within the earlier of: 14 (fourteen) days of when the Contract came into existence; and the time by which the Services have been carried out.
    • 8.4 To cancel a Contract, you must contact us in writing within the time specified in clause 8.3 by:
      • (a) sending an e-mail to hello@blocout.com;
      • (b) contacting our Customer Services telephone line 0800 206 2559.
    • 8.5 You may wish to keep a copy of your cancellation notification for your own records. For ease, please see template cancellation wording below:

(Complete and return this form only if you wish to withdraw from the contract)

 

To: Fourds Limited t/a BlocOut, 26 Station Road, Moneymore, Magherafelt, Londonderry, Northern Ireland, United Kingdom BT45 5DN.

 

I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*]/for the supply of the following service [*], Ordered on [*]/received on [*],

 

Name of consumer:     

[insert your name]

Address of consumer: 

[insert your address]

Signature of consumer:

[insert signature]

Date:   

[insert date]

 

[*] Delete / populate as appropriate

 

               
    • 8.6 If you cancel the Contract and the Products were already delivered to you:
      • (a) you must return the Products to us as soon as reasonably practicable and in any event within 14 days of notifying us of cancellation. We suggest you retain evidence of postage as we are not responsible for items which fail to reach us;
      • (b) unless the Products are faulty or not as described (in this case, see clause 8.10), you will be responsible for the cost of returning the Products to us.
    • 8.7 In relation to Products you later return, you have a legal obligation to keep the Products in your possession and to take reasonable care of the Products while they are in your possession.
    • 8.8 If you handle the Product in a way which would not be acceptable in-store and return the Products in accordance with this clause 8, we may reduce your refund, to compensate us for its reduced value. For example, we may reduce your refund if the Product's condition is not "as new", or accessories are missing. In some cases, because of the way you have treated the Product, no refund may be due.
    • 8.9 As a consumer, you will always have legal rights in relation to Products or Services that are faulty or not as described. These legal rights are not affected by the returns policy in this clause 8 or these Terms. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office.
    • 8.10 If you have requested to return the Products to us because they are faulty or mis-described, we will, on receipt of reasonable photographic or other evidence demonstrating such fault or mis-description to our satisfaction, refund the price of such defective Product in full, any applicable delivery charges, and any reasonable costs you incur in returning the item to us.
    • 8.11 If you have cancelled or returned Products in accordance with this clause 8, we will refund you for the amount you paid for the Product (subject to clause 8.8) and the amount payable for standard delivery costs for your order on the credit card or debit card used by you to pay.
    • 8.12 For services, we will refund you for cancelled Contracts as soon as possible and within 14 days of you telling us you've changed your mind. If you bought a service, we are not required to refund you for the time you were receiving it before you told us you'd changed your mind.
  • 9. Delivery
    • 9.1 Your order will be fulfilled by the estimated delivery date calculated using the order lead times set out on our site, unless there is an Event Outside Our Control (as defined in clause 15). If we are unable to meet the estimated delivery date because of an Event Outside Our Control, we will contact you with a revised estimated delivery date. Timing of performance of our obligations under the Contract shall not be of the essence.
    • 9.2 Delivery will be completed when we deliver the Products to the address you gave us.
    • 9.3 If no one is available at your address to take delivery or allow installation (if applicable), we will leave you a note that the Products have been returned to our premises, in which case, please contact us to rearrange delivery and installation.
    • 9.4 The Products will be your responsibility from the completion of delivery.
    • 9.5 You own the Products once the Contract is formed and we have received payment in full, including all applicable delivery charges.
    • 9.6 If on delivery the Product packaging is damaged you should refuse to accept the delivery and we will (at our option) either:
      • (a) dispatch another Product to you; or
      • (b) cancel your order.
    • 9.7  We deliver to United Kingdom and Republic of Ireland.
    • 9.8 You must comply with all applicable laws and regulations of the country for which the Products are destined. We will not be liable or responsible if you break any such law.
  • 10. Price And Delivery Charges
    • 10.1 The prices of the Products and Services will be as quoted on our site (as may be amended from time to time). We take all reasonable care to ensure that the prices of Products and Services are correct at the time when the relevant information was entered onto the system. However if we discover an error in the price of Product(s) you ordered, please see clause 10.6 for what happens in this event.
    • 10.2 Prices for our Products and Services may change from time to time, but changes will not affect any order which we have confirmed with a Dispatch Confirmation.
    • 10.3 The price of a Product includes VAT (where applicable) at the applicable current rate chargeable in the UK or Ireland for the time being. However, if the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the Products or Services in full before the change in VAT takes effect.
    • 10.4 We may run promotions from time to time. Supply of Products and Services following any such promotion will be subject to these Terms. The promotion will entitle you to receive a discount off the standard full price Products and Services. The promotion cannot be used in conjunction with any other voucher, discount code or offer.
    • 10.5 Unless specified otherwise, the price of a Product does not include delivery charges. Our delivery charges are as quoted on our site (as may be amended from time to time).
    • 10.6 Our site contains a large number of Products many of which can be adapted to suit your specific requirements. It is always possible that, despite our best efforts, some of the Products or Services on our site may be incorrectly priced. We will normally check prices as part of our dispatch procedures so that:
      • (a) where the Product's or Service’s correct price is less than the price stated on our site, we will charge the lower amount when dispatching the Products to you. However, if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mispricing, we do not have to provide the Products or Services to you at the incorrect (lower) price; and
      • (b) if the Product's or Service’s correct price is higher than the price stated on our site, we will contact you as soon as possible to inform you of this error and we will give you the option of continuing to purchase the Product at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing.

10.7 If your order contains Services, you will be charged for the Services and re-scheduled Services if we are, or our sub-contractor is, not able to carry out the Services at the pre-arranged time because of your actions or inactions.

  • 11. How To Pay
    • 11.1 You can pay for Contracts using a debit card or credit card. We accept the following cards: Delta, Maestro, MasterCard, Switch and Visa. We also offer finance options through finance companies (such as Klarna, DivideBuy, PayPal and other as available through our site from time to time) and you will be solely responsible for the effects of using such finance companies. Please note that those companies’ terms and conditions are separate to these Terms and any contract between you and such companies is between you and them, and we are not responsible for any disputes or other issues arising.
    • 11.2 Payment for the Services and Products and all applicable delivery charges is in advance. You will be charged at the time that your Contract is made in accordance with clause 6.
    • 11.3 If we're unable to collect any payment you owe us we charge interest on the overdue amount at the rate of 8% a year above the Bank of England base rate from time to time. This interest accrues on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You pay us the interest together with any overdue amount.
  • 12. Manufacturer Guarantees and Warranty
    • 12.1 Subject to clause 12.3, all products manufactured by BlocOut come with a manufacturer's guarantee of: 5 years from date of the Contract for all parts of such Products (excluding fabric elements); and 1 year from date of the Contract for fabric elements of such Products.
    • 12.2 Subject to clause 12.3, for Products which do not have a manufacturer's guarantee, we provide a warranty that on delivery and for a period of 12 months from delivery, the Products shall be free from material defects.
    • 12.3 The warranties in clause 12.1 and 12.2 do not apply to any defect in the Products arising from:
      • (a) fair wear and tear;
      • (b) wilful damage, abnormal storage or working conditions, accident, negligence by you or by any third party;
      • (c) if the Products are not operated or used in accordance with the user instructions;
      • (d) any alteration or repair by you or by a third party who is not one of our authorised repairers; or
      • (e) any specification provided by you.
    • 12.4 If you are a consumer, this warranty is in addition to your legal rights in relation to Products that are faulty or not as described. We honour our legal requirement to provide you with Products that meet all requirements imposed by law. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office.
    • 12.5 Any Services provided under the Contract shall be performed with reasonable skill and care.
  • 13. Our Liability If You Are A Business
    • 13.1 Nothing in these Terms limit or exclude our liability for:
      • (a) death or personal injury caused by our negligence;
      • (b) fraud or fraudulent misrepresentation;
      • (c) breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession); or
      • (d) defective products under the Consumer Protection Act 1987.
    • 13.2 Subject to clause 13.1, we will under no circumstances whatever be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with the Contract for:
      • (a) any loss of profits, sales, business, or revenue;
      • (b) loss or corruption of data, information or software;
      • (c) loss of business opportunity;
      • (d) loss of anticipated savings;
      • (e) loss of goodwill; or
      • (f) any indirect or consequential loss.
    • 13.3 Subject to clause 13.1 and clause 13.2, our total liability to you in respect of all other losses arising under or in connection with the Contract, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed the price paid by you for the Products or Services which caused the liability to arise.
    • 13.4 Except as expressly stated in these Terms, we do not give any representation, warranties or undertakings in relation to the Products or Services. Any representation, condition or warranty which might be implied or incorporated into these Terms by statute, common law or otherwise is excluded to the fullest extent permitted by law. In particular, we will not be responsible for ensuring that the Products are suitable for your purposes.
  • 14. Our Liability If You Are A Consumer
    • 14.1 If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence. Loss or damage is foreseeable if they were an obvious consequence of our breach or if they were contemplated by you and us at the time we entered into the Contract.
    • 14.2 We have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
    • 14.3 We do not in any way exclude or limit our liability for:
      • (a) death or personal injury caused by our negligence;
      • (b) fraud or fraudulent misrepresentation;
      • (c) any breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession);
      • (d) any breach of the terms implied by section 13 to 15 of the Sale of Goods Act 1979 (description, satisfactory quality, fitness for purpose and samples); and
      • (e) defective products under the Consumer Protection Act 1987.
    • 14.4 Please note that, subject to clause 14.3, we will not be liable for loss that is:
      • unexpected (meaning it was not obvious that it would happen and nothing you said to us before we accepted your order meant we should have expected it (so, in the law, the loss was unforeseeable);
      • avoidable – (meaning something you could have avoided by taking reasonable action, including following our reasonable instructions for use); or
      • a business loss  (meaning it relates to your use of a Product for the purposes of your trade, business, craft or profession. When you are not a consumer, our liability for any loss you suffer in connection with your trade, business, craft or profession is limited, as described in clause 13).
    • 14.5 For liability arising in relation to Services, our liability shall (subject to clause 14.3) in no circumstances exceed 120% of the price paid by you for the Services which caused the liability to arise.

 

  • 15. Events Outside Our Control
    • 15.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an Event Outside Our Control or that is unexpected, avoidable or a business loss. An Event Outside Our Control is defined below in clause 15.2.
    • 15.2 An Event Outside Our Control means any act or event beyond our reasonable control, including without limitation material shortages, strikes, lock-outs or other industrial action, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, tempest, flood, earthquake, subsidence, pandemic, epidemic, any law or action taken by a government or public authority (including without limitation imposing an export or import restriction, quota or prohibition, or failing to grant a necessary licence or consent), natural disaster, failure of public or private telecommunications networks, non-performance by suppliers or subcontractors or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.
    • 15.3 If an Event Outside Our Control takes place that affects the performance of our obligations under a Contract:
      • (a) we will contact you as soon as reasonably possible to notify you; and
      • (b) our obligations under a Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of Products to you or performance of Services, we will arrange a new delivery or performance date with you after the Event Outside Our Control is over.
  • 16. Communications Between Us
    • 16.1 When we refer, in these Terms, to "in writing", this will include e-mail.
    • 16.2 If you wish to contact us in writing, or if any clause in these Terms requires you to give us notice in writing, you can send this to us by e-mail or by pre-paid post to Fourds Limited Trading as BlocOut at the address set out at the commencement of these Terms or to hello@blocout.com. We will confirm receipt of this by contacting you in writing, normally by e-mail. If you are a consumer and exercising your right to cancel under clause 8, please see that clause 8 for how to tell us this.
    • 16.3 If we have to contact you or give you notice in writing, we will do so by e-mail or by pre-paid post to the address you provide to us in your order.
    • 16.4 If you are a business, please note that any notice given by you to us, or by us to you, will be deemed received and properly served immediately 24 hours after an e-mail is sent or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee.
  • 17. Other Important Terms
    • 17.1 We may transfer or sub-contract any or all of our rights and obligations under a Contract to another organisation without any further action being required from you, but this will not affect your rights or our obligations under these Terms.
    • 17.2 You may only transfer your rights or your obligations under these Terms to another person if we agree in writing. However if you are a consumer and you have purchased a Product as a gift, you may transfer the benefit of our warranty in clause 12 to the recipient of the gift without needing to ask our consent.
    • 17.3 This contract is between you and us. No other person shall have any rights to enforce any of its terms, whether under the Contracts (Rights of Third Parties Act) 1999 or otherwise. However, if you are a consumer, the recipient of your gift of a Product will have the benefit of our warranty at clause 12, but we and you will not need their consent to cancel or make any changes to these Terms.
    • 17.4 Each clause of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining clauses will remain in full force and effect.
    • 17.5 If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.
    • 17.6 If you are a consumer, please note that these Terms are governed by the laws of Northern Ireland. This means a Contract for the purchase of Products or Services through our site and any dispute or claim arising out of or in connection with it will be governed by the laws of Northern Ireland. You and we both agree to that the courts of Northern Ireland will have non-exclusive jurisdiction. However, if you are a resident of England or Wales you may also bring proceedings in England or Wales, and if you are resident of Scotland, you may also bring proceedings in Scotland.
    • 17.7 If you are a business, these Terms are governed by the laws of Northern Ireland. This means that a Contract, and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims), will be governed by the laws of Northern Ireland. We both agree to the exclusive jurisdiction of the courts of Northern Ireland.
    • 17.8 We will not file a copy of the Contract between us.