Eligibility for Returns

If you are a BlocOut consumer, you have a legal right to cancel a Contract for Services or Products which have not been manufactured to your specifications during the period set out below. This means that during the relevant period, if you change your mind or for any other reason you decide you do not want to keep a Product which we have not manufactured to your specification, you can notify us of your decision to cancel the Contract and be entitled (subject to the procedures noted below) to receive a refund.

The nature of our business means that many of our Products are manufactured to your specifications upon receiving your order (Made to Measure Products). The cancellation right does not apply to Made to Measure Products. Made to Measure Products include all Products for which you have supplied measurement details.

Your legal right to cancel a Contract starts from the date of the Dispatch Confirmation, which is when the Contract between us is formed, and the right must be exercised:

  • for Contracts for Products: within 14 (fourteen) days of delivery of all Products ordered under that contract having been delivered to you; and
  • for Contracts with Services: within the earlier of: 14 (fourteen) days of when the Contract came into existence; and the time by which the Services have been carried out.

To cancel a Contract, you must contact us in writing within the time specified above by:

  • sending an e-mail to hello@blocout.com; OR
  • contacting our Customer Services telephone line 0800 206 2559.

You may wish to keep a copy of your cancellation notification for your own records. For ease, please refer to the template cancellation wording on our Terms & Conditions page.               

Returns Process

If you cancel the Contract and the Products were already delivered to you:

  • you must return the Products to us as soon as reasonably practicable and in any event within 14 days of notifying us of cancellation. We suggest you retain evidence of postage as we are not responsible for items which fail to reach us;
  • unless the Products are faulty or not as described (in this case, see clause 8.10), you will be responsible for the cost of returning the Products to us.

Condition of Returns

In relation to Products you later return, you have a legal obligation to keep the Products in your possession and to take reasonable care of the Products while they are in your possession.

If you handle the Product in a way which would not be acceptable in-store and return the Products in accordance with this policy, we may reduce your refund, to compensate us for its reduced value. For example, we may reduce your refund if the Product's condition is not "as new", or accessories are missing. In some cases, because of the way you have treated the Product, no refund may be due.

As a consumer, you will always have legal rights in relation to Products or Services that are faulty or not as described. These legal rights are not affected by this returns policy. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office.

If you have requested to return the Products to us because they are faulty or mis-described, we will, on receipt of reasonable photographic or other evidence demonstrating such fault or mis-description to our satisfaction, refund the price of such defective Product in full, any applicable delivery charges, and any reasonable costs you incur in returning the item to us.

Returns Address

Our address for returns is:

  • BlocOut Returns, 26b Station Road, Magherafelt, County L'Derry. N. Ireland. BT45 5DN.

Refunds Process

If you have cancelled or returned Products in accordance with this policy, we will refund you within 7 business days for the amount you paid for the Product and the amount payable for standard delivery costs for your order on the credit card or debit card used by you to pay.

For services, we will refund you for cancelled Contracts as soon as possible and within 14 days of you telling us you've changed your mind. If you bought a service, we are not required to refund you for the time you were receiving it before you told us you'd changed your mind.